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Frequently Asked Questions

Yes, you can return a piece of jewelry up to 14 days from the moment it arrives - as long as the piece is returned to us in its new, unused condition. *Returns/exchanges are not available on personalized pieces.

We ship within 1–3 business days. Delivery usually arrives within two weeks. If necessary, expedited shipping can be requested for an additional fee.

Payment on the site is made via PayPal only. You can also contact us on WhatsApp or Instagram and pay via Bit or Paybox.

When ordering, you can select a length (in cm) in the size box. Some models have a preset size that is indicated on the product page. In addition, we have created a size selection guide - available in the website menu.

Each piece of jewelry has a limited supply, and in most cases it is a one-off creation. Even if a similar model is re-produced, it will never be exactly the same.

Of course! You can contact us on WhatsApp and build a personal piece of jewelry together. Simply choose an inspirational piece of jewelry, and from it we will create a new, unique and accurate model for you.

Of course. We also ship abroad, and we have customers all over the world 🌍

Always! Send us a message on WhatsApp, Instagram or email – we are here to help you find your piece.

Why choose Ai Du Pis?

Original handmade design

One year warranty

Personal customer service

Waterproof

Free home delivery

Secure website